Review Management for Clinics & Dentists
Professional clinic review management requires special attention to patient privacy and GDPR. We respond to all your Google reviews within 24 hours — with empathetic, professional language that never reveals sensitive patient information.
Why Reviews Are Crucial for Clinics
Patients choose healthcare providers based on trust — and online reviews play an increasingly important role. According to PatientPop (2024), 74% of patients read online reviews before choosing a healthcare provider. Furthermore, the survey shows that 69% won't consider a clinic with a rating below 4 stars.
For dentists and beauty clinics, ratings are particularly important since patients often choose based on other patients' experiences rather than referrals.
GDPR and Patient Privacy
The healthcare industry has unique challenges when it comes to review management. We follow strict guidelines:
- Never confirm patient relationship — We never mention that the person is a patient at your clinic
- No treatment details — We never discuss diagnoses, treatments, or outcomes
- General responses — We describe your general routines without linking them to specific patients
- Refer privately — We encourage the reviewer to contact the clinic directly for personal matters
Clinics We Work With
- Dentists and dental clinics
- Beauty clinics and dermatology
- Physiotherapists and chiropractors
- Eye clinics and opticians
- Healthcare centers and GPs
- Veterinary clinics
How It Works
- Subscribe — Start at 495 SEK/month with no lock-in period.
- Connect Google Business — We never need access to your medical records systems.
- Define guidelines — We set up GDPR-aware response templates tailored to your clinic type.
- Review and approve — You receive responses for review before publishing (recommended for clinics).
Sensitive Handling of Negative Reviews
Negative reviews about healthcare can be particularly sensitive. Our strategy:
- Acknowledge the experience without discussing specific treatment
- Explain your general quality routines and patient focus
- Invite direct contact to resolve the situation privately
- Flag reviews containing sensitive patient data for reporting to Google
Results That Show
Clinics that actively manage their reviews see clear results. According to BrightLocal (2024), 88% of consumers say they are more likely to use a business that responds to all its reviews. For clinics, this means more patients choosing you.
Professional responses also signal to Google that your business is active, which can improve your visibility in local search results.
Frequently Asked Questions
How do you ensure patient privacy in review responses?
We never mention diagnoses, treatments, or other patient information in our responses. We have strict GDPR and patient privacy guidelines, and all responses are reviewed against these before publishing.
What types of clinics do you work with?
We work with dentists, healthcare centers, beauty clinics, dermatology clinics, physiotherapists, eye clinics, and other healthcare providers. We adapt the tone to your specialty.
How do you handle reviews that contain sensitive patient information?
If a patient shares sensitive information in their review, we respond without confirming or denying the details. We encourage the patient to contact the clinic directly to discuss their experience.
Can you help us report inappropriate reviews?
Yes. We identify reviews that violate Google's guidelines — such as reviews containing patient data, fake reviews, or spam — and help you report them for removal.
How important are Google reviews for clinics?
Very important. According to PatientPop (2024), 74% of patients read online reviews before choosing a healthcare provider. Positive reviews and professional responses build the trust that patients need.
What does the service cost?
Review management for clinics costs 495 SEK/month with no lock-in period. The price includes GDPR-aware responses to all Google reviews and daily monitoring.
Can we review responses before publishing?
Yes, we recommend an approval flow for clinics. You receive the response for review before it is published, so you can ensure it meets your internal guidelines.